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[1] In case of payment by credit card

If you apply with ◼︎ credit card, the actual payment (debit) will be confirmed after your participation in the tour, etc. Therefore,No debit is made at the time of application.

◼︎Some credit card companies may require that when you register your card information with them, you will receive a "Unconfirmed statement of accountPlease be assured that this is not an actual debit.

◼︎In addition, due to the specifications of 3D Secure (a user authentication service), “11 yenSmall amounts such as “” may appear on your statement. This is to verify the card’s validity; please rest assured that no funds will actually be withdrawn.

⚠️ Please note: "Appeared on your statement = debitedWe have received many inquiries that have been misinterpreted as

Credit card transactions are usually settled at a later date in a lump sum. Credit card transactions are not debited immediately.

For more information about your detailed usage,Please contact your credit card company directly.Please note that we are unable to look up your credit card information on behalf of your credit card company. We are unable to check on behalf of the credit card company (to protect your personal information).

(2) In the case of payment by debit card or prepaid card

If you use a ◼︎ debit or prepaid card, the debit will occur immediately upon application.
If the reservation is cancelled,Automatic refund processingPlease be assured that we will do the following

The timing of the refund will vary depending on your credit card company and financial institution.

Please contact your credit card company directly at ◼︎ for detailed usage information. We are unable to check on behalf of the credit card company (to protect your personal information).

◼︎ until the credit card refund process is complete,Usually 1-2 monthsIt will take time. However, this is only a guideline and depends on the processing status of the credit card company.

◼︎We may not be able to refund your money due to the closing date of the credit card you have signed up for, etc.From the following monthThe number of rooms may be

Cancellation policies vary by plan.
For more details, see the “Course Content and Details"You can find this information at the bottom of the page or in the notes."

alreadyAlready bookedPlease check the email for details regarding that matter.
If you have any questions or concerns,The guide listed in the emailPlease contact us directly.

We have age restrictions for each activity. For more details, please see the “Course Content and DetailsPlease check the section marked “”.

note (supplementary information) symbolSafety Management ReasonsPlease note that due to the age limit for this event, we ask that those who are not in the target age group not participate in the event. Thank you for your understanding.

Depending on the activity, we may proceed with the activity even in the rain, provided that safety has been confirmed. Additionally, even if it is not raining, the guide may decide to cancel the activity based on weather conditions or river conditions (no cancellation fee will be charged if the tour is canceled).

alreadyThose with ReservationsFor more information, please contact the guide listed in the email directly.